Eligibility
Refunds may apply when a payment succeeded but the intended top-up could not be completed for a documented technical reason on our side. Duplicate charges for the same order ID are also reviewed.
How to request
- Email support@noltapreload.org within 7 days of payment.
- Include order ID, amount (AED), date, and the email used at checkout.
- Describe the issue briefly — do not send full card numbers.
Review timeline
We aim to respond within 5 business days. Approved refunds return to the original payment method according to your bank’s timelines.
Non-refundable cases
Successfully delivered top-ups, user-entered tag mistakes after completion, and payments declined by the bank are outside typical refund scope.